Mobile banking has come a long way over the last few years with the majority of major UK banks offering SMS alerts and a select few offering full control of your account via mobile applications.

The SMS alerts are really useful, I can now see instantly when I’m overdrawn or received payments into my account as well as my weekly mini statement. However the one thing I need the most is to be able to check my balance without having to make expensive calls from my mobile to the banks call center.

By 2010, upwards of 70 percent of US bank center call volume will come from mobile phones. Half of those calls will be related to very basic balance inquiry information. The benefit to the bank by providing SMS balance enquiries is simple, it saves them money and allows them to provide a more efficient service. Read More